Help center
Questions,
Answered
Short answers about brewing, capsules, charging, travel and your order.
Brewing
How do I brew a shot?
Pour water into the tank, add grounds in the basket or a capsule in its adapter, then press the button. Hold it for 2 seconds and Origin heats cold water, then brews. Double-press it and Origin brews right away with water that is already hot.
How hot does the water get?
Origin heats the water to 92°C (about 198°F) before it brews.
How much water should I use?
About 50 ml for a single shot and 70 ml for a double. The tank holds up to 100 ml, so never fill past the MAX line.
How much pressure does it make?
The pump peaks at 19 bar and holds 9–12 bar while the shot pours. That is real espresso pressure, which is what gives you a layer of crema.
How do I clean it?
Run one brew of clean water, then rinse the basket, adapter and cup. Never put the body under running water.
Capsules & coffee
Which capsules does it take?
Nespresso® Original compatible capsules and Dolce Gusto® compatible capsules. Each type has its own adapter.
Can I use my own ground coffee?
Yes. Fill the grounds basket, close the lid and brew. It's a good way to use the coffee you already like.
How do I switch between grounds and capsules?
Swap the basket for the adapter you need. It takes a few seconds and no tools.
What's in the box?
Origin, the grounds basket with its lid, the Nespresso® compatible adapter, the Dolce Gusto® compatible holder and the travel cup that caps the base.
Battery & charging
What battery does it use?
A 7,800 mAh (28.08 Wh) rechargeable battery built into the body.
How do I charge it?
The USB-C port is on the back, under a rubber cover. Charge from a wall adapter, a laptop, a power bank or a car charger. The input is 10V · 2.25A.
Do I need an outlet to brew?
No. Origin runs on its battery and heats its own water, so you can brew at camp, on the trail or in the car with nothing plugged in.
Travel
Can I take it on a plane?
Pack it in your carry-on, not checked luggage, because it has a lithium battery. The battery is 28.08 Wh, below the 100 Wh limit most airlines set. Empty the tank first and check your airline's rules before you fly.
How big and heavy is it?
75 × 248 mm, about the size of a water bottle, and about 776 g. It fits a car cup holder or the side pocket of a pack.
How should I pack it?
Empty the tank and put the travel cup back on the base. If you want room for the adapters and basket too, the Travel Case holds Origin and its parts.
Orders, shipping & returns
How much is shipping?
Shipping is free on every order, worldwide. See the shipping policy for times.
How long does delivery take?
Orders usually leave us within 1–2 business days and arrive 2–5 business days after that in the US, or 3–10 business days internationally. You'll get a tracking link by email as soon as it ships.
Where is my order?
Use the link in your shipping email, or enter your order number on the Track your order page.
Can I return it?
Yes. You have 100 days to decide if Origin is for you. If it isn't, contact us and we'll walk you through the return. Full details are in the returns policy.
Is there a warranty?
Origin comes with a 1-year warranty. If something stops working the way it should, email us with your order number and a short description.
Still Have a Question?
Send us a note and a real person will get back to you.